How To Fix Print and Scan Problems Using HP Print and Scan Doctor | HP Printers | HP
Learn how to fix print and scan problems using HP Print and Scan Doctor.
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Follow these steps to fix print and scan problems using HP Print and Scan Doctor:
- Turn on the printer you want to troubleshoot.
- On your computer, go to support.hp.com.
- Under the search bar, select the Support Topics tab, and then select Use HP Print and Scan Doctor.
- Select Download Now.
- If your printer displays an offline or printer offline status, select Yes.
- Otherwise, select No.
- The correct version of the tool downloads based on your printer status.
- Open the file to extract HP Print and Scan Doctor.
- If a Windows prompt displays, select Continue, Run, or Yes to allow the software to make changes to your computer.
- Select Accept to agree to the terms.
- Select Start to detect HP printers and scanners connected to your computer through a USB cable or network connection.
- All detected printers and scanners display.
- If you do not see your printer, click My product is not listed to perform some basic troubleshooting to detect the printer or scanner.
- Select your printer, and then select Next.
- The tool detects problems on the computer and connections that might prevent printing or scanning.
- Follow any on-screen troubleshooting prompts to fix the detected problems and resume printing or scanning.
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How To Fix Print and Scan Problems Using HP Print and Scan Doctor | HP Printers | HP
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